Refund Policy

Refund & Alteration Policy

At Mosley Made Customs, every item is handmade and custom-created specifically for each customer. Because of the time, labor, and materials that go into each order, refunds are not guaranteed.

If an issue arises with your order, I will always do my best to work with you and find a reasonable solution. Customer satisfaction is important to me, and I will make every effort to accommodate legitimate concerns whenever possible.

Please understand that repairs or remakes cannot always be completed immediately. Orders are completed in the order they are received, and I cannot move existing customers back or restart a project without the necessary materials and production time. If a repair is approved, it will be scheduled based on material availability and my current production queue.

If a refund is approved, it will typically be partial rather than full. A portion of your payment is used immediately to purchase custom materials, supplies, and production costs that cannot be recovered once work has begun. Any approved refund will reflect those non-refundable expenses.

I kindly ask that all customers communicate respectfully throughout the process. I take pride in my work and put significant time, care, and effort into every piece I create. My goal is to provide the best possible experience while remaining fair to both my customers and my small business.

Thank you for understanding and for supporting handmade, Mosley Made custom products. 🤍