Mosley Made Customs

Terms & Conditions

Effective Date: July 2026

Thank you for choosing Mosley Made Customs! Every item is handmade and custom-created with care. By placing an order through my website, social media, or direct message, you acknowledge that you have read and agree to the following Terms & Conditions.

1. Custom Orders

All products are made to order and are created specifically for each customer. Because each piece is personalized, no two items will be exactly alike. Minor variations in placement, color, stitching, or sizing are a natural part of handmade craftsmanship and are not considered defects.

2. Order Approval

Customers are responsible for reviewing all submitted information before completing their purchase, including:

• Names
• Numbers
• Team information
• Sizes
• Colors
• Uploaded photos
• Design requests
• Shipping information

Mosley Made Customs is not responsible for errors submitted by the customer.

3. Photo Quality

Customers are responsible for providing high-quality images whenever possible.

Low-resolution, blurry, pixelated, cropped, or poor-quality photos may affect the final product. Mosley Made Customs cannot improve every image beyond its original quality.

4. Handmade Products

Every item is individually handmade.

Small differences between mockups and the finished product may occur due to:

• Fabric movement
• Printing
• Sewing
• Vinyl placement
• Material texture
• Handmade construction

These differences do not qualify as defects.

5. Production Times

Production times vary depending on:

• Order volume
• Product type
• Material availability
• Holidays
• Custom requests

Rush orders may be accepted at Mosley Made Customs’ discretion and may require an additional fee.

Estimated completion dates are estimates only and are not guaranteed.

6. Repairs & Alterations

If an issue occurs that is determined to be the result of workmanship, I will do my best to correct the issue whenever possible.

Please understand that repairs or remakes cannot always be completed immediately. Existing customer orders must continue through production, and repairs are scheduled based on:

• Material availability
• Production schedule
• Current order queue

Customers should not expect immediate remakes.

7. Refund Policy

Due to the custom nature of all products:

Refunds are NOT guaranteed.

Each situation will be reviewed individually.

If a refund is approved, it will generally be partial, as materials, printing, embroidery, sewing supplies, labor, and other production expenses are incurred shortly after an order is placed.

Refund amounts will be determined at the sole discretion of Mosley Made Customs based on the stage of production.

8. Order Cancellations

Orders may only be canceled before production begins.

Once materials have been ordered, designs have been created, fabric has been cut, or production has started, cancellations may no longer be possible.

If cancellation is approved after work has begun, only a partial refund may be issued.

9. Customer Communication

Customers are expected to communicate respectfully throughout the ordering process.

Harassment, abusive language, threats, excessive messages, or disrespectful behavior may result in cancellation of an order or refusal of future service.

Mosley Made Customs is committed to providing respectful and professional customer service and expects the same courtesy in return.

10. Shipping

Once an order has been shipped, Mosley Made Customs is not responsible for delays caused by the shipping carrier, weather, customs, or other circumstances outside of our control.

Customers are responsible for providing the correct shipping address.

Packages returned due to an incorrect address may require additional shipping fees.

11. International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.

Shipping timelines may vary depending on customs processing.

12. Color Disclaimer

Actual product colors may vary slightly due to:

• Monitor settings
• Phone screens
• Lighting
• Printing processes
• Fabric dyes

13. Care Instructions

Proper care helps extend the life of your garment.

Unless otherwise stated:

• Wash inside out.
• Machine wash cold.
• Use mild detergent.
• Do not bleach.
• Tumble dry low or hang dry.
• Do not iron directly over vinyl, printed graphics, rhinestones, or embellishments.

Damage resulting from improper care is not covered.

14. Intellectual Property

All original designs, mockups, website content, graphics, logos, and branding created by Mosley Made Customs remain the property of Mosley Made Customs.

Unauthorized copying, reproduction, resale, or commercial use is prohibited.

15. Right to Refuse Service

Mosley Made Customs reserves the right to refuse or cancel any order for reasons including, but not limited to:

• Inappropriate or offensive requests
• Copyright or trademark concerns
• Fraudulent activity
• Repeated abusive behavior
• Requests that cannot reasonably be completed

16. Acceptance of Terms

By placing an order with Mosley Made Customs, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and all store policies.

17. Rush Order Policy

Rush Order Fee $75-150

Rush order requests are accepted based on current availability and require an additional rush fee. By purchasing a rush order, you are reserving priority in my production schedule.

I will make every effort to create, complete, and ship your order as quickly as possible to ensure the estimated delivery date is scheduled before the date you requested. However, once your package has been shipped, delivery times are determined solely by the shipping carrier.

While I carefully select the appropriate shipping service for your requested timeline, I cannot guarantee delivery dates. If the shipping carrier experiences delays, updates the estimated delivery date, or encounters unforeseen circumstances after your package has been shipped, those delays are completely outside of my control. Rush fees cover expedited production and shipment of your order and are non-refundable, including in cases where carrier delays occur after shipment.